PRIVACY POLICY

At Doxa Groceries Ltd., we value your privacy and are committed to protecting your personal information in compliance with the Kenya Personal Data Protection Act. This Privacy Policy outlines how we collect, use, and secure your information when you interact with our services.

Information Collection

The information we collect depends on the nature of our interaction with you and the services we provide. We only collect personal information directly relevant to the specified purpose and with your consent. The amount of information you provide is at your discretion, but failure to provide certain details may hinder our ability to deliver the requested products or services. We will inform you of the purpose and potential consequences of not providing specific information at the time of collection.

Sensitive Information

We generally do not collect sensitive information as defined by the Privacy Act, such as racial or ethnic details, political opinions, criminal records, or health information. However, if you consent, we may collect sensitive information during employment application processes.

Unsolicited Information

If we receive unsolicited information, we will determine its permissibility under the KPDP Act. If collection is not permitted, we will promptly destroy or de-identify the information. Otherwise, we may retain it according to this policy.

Website Visitor Information

We may collect statistical information about website visitors, such as the number of visits, dates, times, and durations of visits. Additionally, we may collect the domain/URL from which you accessed our website and the internet protocol (IP) address. However, we do not collect visitor identities unless voluntarily provided.

Method of Collection

We ensure that personal information is collected through lawful and fair means without being unreasonably intrusive. We collect information when you directly engage with us through our website, Facebook page, forms, correspondence (mail or email), phone, or in-person interactions. We may also obtain information from our related bodies corporate and third-party service providers, aiming to improve our products and services for you.

Use of Information

We use the personal information you provide for the specified purpose or a related secondary purpose that you would reasonably expect. We do not use it for other purposes without your consent, except when permitted or required by law. Generally, we use your personal information for:

1. Providing requested products and services, including processing sales transactions, delivering goods, registering for services, managing warranty claims, processing refunds, and responding to inquiries, feedback, or complaints.

2. Direct marketing of products and services that may interest you, such as product updates, special events, promotions, and newsletters.

3. Improving our products, services, website, or Facebook page to make them more relevant and enhance your experience.

4. Processing and assessing employment applications.

5. Managing internal business operations and processes.

Disclosure of Information

We may disclose your personal information to contractors, third-party service providers, and other members of our corporate group for purposes related to our services and marketing (with your consent). We may also disclose information as required by law or with your consent.

No Sale of Personal Information

We do not sell, license, or disclose your personal information in exchange for payment.

Security

We prioritize the security of your information and maintain secure data networks to protect your privacy. Your information is inaccessible and unmodifiable by others. We implement industry-standard technology and operational security measures to prevent loss, misuse, interference, and unauthorized access to personal information in both physical and electronic forms. Only authorized personnel and contractors have access to personal information and are bound by confidentiality agreements. We take reasonable steps to destroy or de-identify information no longer required. While we review and update security measures, please be aware that the Internet is not entirely secure, and transmitted information cannot be guaranteed as fully secure.

Contact Privacy Officer

If you have inquiries, want to access/update your personal information, report a privacy breach or complaint,

or discuss our Privacy Policy, please reach out to our Privacy Officer:

Privacy Officer, Doxa Groceries Ltd.
Telephone: 0795 113 330
E-mail: [email protected]

We will respond within 24 hours.